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Orders
Below are some of are common questions about orders
How do I place an order at Flex Step Shop?
To place an order, simply browse our collection, select your preferred product, choose the correct size, and click “Add to Cart.” Once you are ready, proceed to checkout, enter your shipping and payment details, and confirm your order. After successful payment, you will receive an order confirmation email with your order details.
Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible. Orders are processed quickly, so we cannot guarantee changes once processing has begun. If your order has already been shipped, you may need to follow our return process after receiving the item.
How will I know if my order is confirmed?
Once your order is successfully placed, you will receive a confirmation email containing your order number and purchase details. If you do not receive this email, please check your spam folder or contact our customer support team for assistance.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Orders at Flex Step Shop are typically processed within 1–3 business days. Once shipped, delivery times vary depending on your location within the United States. Most orders arrive within a few business days after dispatch. You will receive tracking information via email once your order has been shipped.
Do you offer free shipping?
Shipping promotions, including free shipping offers, may be available from time to time. Any applicable shipping fees or promotional offers will be clearly displayed at checkout before you complete your purchase.
What is your return policy?
We accept returns within 30 days of delivery. To qualify for a return, items must be unused, unworn, and in their original packaging. Customers must contact us first to request return authorization and receive instructions before sending items back.
Who pays for return shipping?
Customers are generally responsible for return shipping costs unless the item received was defective, damaged, or incorrect due to our error. In such cases, we will provide a replacement or refund at no additional cost to you.
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